CONFIDENTIALLY SPEAKING © 2012 by Wayne D. Lewis, Sr.
The
home buying process will involve the disclosure of hundreds of pieces of
information about the buyer and/or the seller.
From credit reports, loan applications, to addresses and phone
numbers. In many cases, much of this
information will be disclosed inadvertently, and in other cases, such as a
credit report or social security number, this information will be disclosed to
3rd parties necessary to the completion of the sale of the
property.
From my prior background in Security, and working in a hospital, I understand the need to protect vital information. From investigations that I was privy to, or that I’ve conducted, to patient confidentiality, where a patient’s identity was not to be revealed, nor their medical condition be released, confidentiality has always been an integral part of my background.
Today,
confidentiality is no less the lay of the land when it comes to protecting a
client’s information. Clients often
share vital and private information believing that their agent, their lender,
and or their title representative will not disclose any personal information
about them. As real estate
professionals, we understand how extremely important it is to hold on to very
important confidential information for our clients. How do we do it?
First
of all, as Realtors, we are bound by our ethical requirements. We are prohibited from disclosing any
information shared with us confidentially by our clients. Secondly, we also present our clients with an
agency disclosure. This disclosure
spells out our responsibilities to clients, and customers where we also go over
what is required by the Louisiana Real Estate Commission on how to maintain and
spell out our responsibilities as real estate agents.
Throughout
any sale of real estate, agents are aware of the demand for information on
their clients. But we are always mindful
of what we can share, and when we will have to redirect those seeking our
clients’ information to use other avenues, including sending those sources directly
to our clients themselves. Most often,
real estate agents, lenders and title companies generally are the ones
requiring the most information, and for that matter, have a direct connection
with the buyer or seller. But through
the course of the sale, it is possible that one of those entities may make an
inquiry, and that inquiry will have to be referred to the client for the
information that they are seeking. It is
not worth the risk to share confidential information on our clients, no matter
how small or seemingly slight, regardless of who is seeking that information.
It
is not unusual for clients not to want to disclose information that they deemed
confidential, even if protected by law.
And, if it is not protected by law, we are bound to protect that
confidentiality. When we talk about
things that are protected by law, there are certain things that aren’t
protected. For example, the fact that
someone died in the house is not something that
necessarily has to be disclosed. Or, the fact that a house may have ghosts,
or that someone lived in the house with a high profile disease or illness, is
not something that needs to be disclosed, by law (consult with your Realtor or
attorney for confirmation). In the sale
of their home, for example, a seller has
the right to protect their investment. But
by the same token, a buyer has the right to know of a material defect in a
property that would ordinarily affect the peaceful enjoyment of their purchase. The law speaks to these issues, although the
law’s position may vary from state to state.
Federal laws may also have an impact on what a real estate agent and a
seller or buyer may not disclose and keep confidential.
The
bottom line is, whatever our clients’ need for confidentiality, as real estate professionals who represent
buyers or sellers, we need to insure that we take all proper precautions in
protecting our clients when it comes to giving out or maintaining their
information. Confidentiality of a
client’s personal information is constantly being threatened by sources not
necessarily or directly needed to complete the sale. An experienced agent will know how to deflect
those trying to seek confidential information on their client. If more
information is needed, discuss with your respective real estate professional or
attorney.
Labels: Confidentiality, Real Estate Disclosures
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